Neither your review nor your TripAdvisor account provide any indication of which Guest you are and when you may have stayed with us. We regret your review and have noted your list of concerns. Our original location at Hidden Mountain West offers a more secluded and rustic setting for your mountain adventure. Our main location at Hidden Mountain East is easily located near near The Apple Barn & Cider Mill and Tanger Outlets at Five Oaks plus all of the theater, dining, and attractions of the area. Hidden Mountain Resort offers 2 convenient locations. Resort amenities include a 24/7 office, award-winning seasonal swimming pools, fishing ponds, picnic pavilions, gazebos and our beautiful Log Cabin Conference Lodge for weddings, reunions, meetings & retreats. Log Cabin amenities include a fully-equipped kitchen and linens, with most cabins offering a Hot Tub, Fireplace, Washer/Dryer, Whirlpool Tub, and more. Our Log Cabins range in size from one bedroom romantic cabins up to a stunning 14 bedroom lodge on the river. Family-owned and operated since 1981, Hidden Mountain Resort now includes properties at Hidden Mountain East & West, as well as the Dell- a Class-A Motorcoach Resort. We offer an indulgent retreat for visitors to Sevierville, Pigeon Forge & Gatlinburg, TN. Hidden Mountain Resort is the original Log Cabin Resort in the Smoky Mountains. Hotels near Ripley's Old MacDonald's Farm Mini Golf. Hotels near Ogle Brothers General Store.Hotels near The Apple Barn Cider Mill And General Store.Hotels with Complimentary Breakfast in Sevierville.Ascend Collection Hotels in Sevierville.The area was addressed appropriately and no concerns were found beyond the aesthetic of the tile, and we appreciate you reporting it to us to take are of. We did locate the affected ceiling tile and found no active leaks. Again, we are sorry we were unable to address your concerns while you were in-house. However, if given the opportunity, we would have been happy to follow our procedures to make your stay more comfortable. We do not show notes in folio regarding any other concern noted above. Unfortunately, in review of your stay, our technicians were unable to duplicate the leak reported, and no water or residue could be found for a repair to be made. We regret you have experienced the noted items during your stay with us, and we are pleased to know our staff has acted quickly to help address your concerns as they were reported. Thank you for your review and consideration as a returning guest to us at Hidden Mountain Resort. And don't bother with your half ass sorry for your bad stay blah blah bla bs not buying what ya selling get off your butts and fix the problems someone need to inform the bbb about your business practices it might just be me that doses it all I see in your responses to these reviews is the same ol same ol bs we hope we can make the next time better not the most brilliant businesses plan i have ever seen repeat business is good so why crop on everyone eventually the problem will just take care of itself so take ya busted dirty nasty cabins and stick it where the sun dont shine peace out More Show less Stayed here twice now the first time we stayed the Jacuzzi leaked through the floor in to the tub down stairs ok ya know things happens no biggie just a one off deal right? Wrong got a cabin a second time not the same cabin either same dang problem in 2 different cabins hum maybe time to get a Maintenance guy that has a flocking clue there solution to the problem let's put water proof drop ceiling tiles in cause ya know no one can hear the water dripping oh wait they can ive been in the maintenance businesses for 20 yrs and this is some slum lord fixes and I wont be saying here every again.
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